Terms and conditions
The website is operated by Juketone. As a user of this website you acknowledge that any use of this website including any transaction you make is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website.
We accept orders via this website or over the phone. The order will usually be dispatched within 2 working days of receipt unless we have informed you that we do not accept your order or you have cancelled it. If an item is not available the website should alert you when it is added to the shopping basket. Every effort is made to ensure stock level information is up to date, however, if the item you have ordered is out of stock, we will notify you within two working days.
Please make sure that ALL your delivery details are 100% correct as we are not held responsible for items which go missing in transit due to an error with your address.
Please note: Juketone hold the right to cancel your order at any time for reasons which may or may not be disclosed.
Payment will be taken by PayPal or from your card at the time the order is placed. Goods are subject to availability and we will endeavour to check that they are available at the time of order. In the event that we are unable to supply the goods we will inform you as soon as possible. A full refund will be given where you have already paid for the goods.
All prices include VAT (where applicable) at the current rate but exclude delivery charges.
Standard Returns Policy (see below for special conditions returns)
For whatever reason we will exchange, credit or refund any item at full cost (excluding the original postage) provided they are returned within 14 days (return postage provided by the customer), on these conditions below. Should an item be or become faulty it can be returned within 30 for an exchange, credit or refund (return postage provided by the customer).
The box and all parts must be included
The item must be well packed and returned in a saleable condition
You will need to return them at your own cost and by recorded delivery.
The goods must be returned unused and in pristine condition to be returned back to stock.
Special conditions for the return of personalised or made to order goods
Any item that is personalised (eg, t-shirt) is refundable only to the value of the standard item. The cost of the additional work made by external craftsman is non-refundable.
Descriptions of Goods and Typographical Errors
The descriptions given are believed to be accurate to the best of our knowledge.
In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your payment card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account to the value of the incorrect price (including delivery charges).
This website and its content is the copyright of Juketone 2014. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.